According to the Market Research Society, building rapport is essential for effective customer communication – here’s how do it. Rapport is the connection built between two people. It’s the act of ensuring that those around you feel comfortable as well as accepted. In order to establish a good rapport we must know how to connect with others regardless of their age, gender, ethnic background, mood or the situation. Building and maintaining a strong and healthy customer relationship with all of your clients is also crucial to the success of your business. Through forming these long-term relationships, the business automatically stands out from its competition.
With the variety of serviced and flexible office solutions on offer today, businesses, in some cases, are now favouring a serviced office environment over a traditional lease option.
Technological advances mean that workers are now able to work remotely and from home much more in recent times. This can mean more flexibility and an increase in productivity. However in some cases, the lack of human interaction once had in the traditional office environment can mean feeling isolated and missing out on the human element of working.
Basepoint Licensee Mor Solutions are finalists for 'Employer of the Year' in the 2018 Business Awards. The award criteria for Employer of the Year is to demonstrate commitment to and support of staff in ways that result in business success. Demonstrate core values that put staff at the centre of your organisation and be able to demonstrate how being a good employer has resulted in improved business performance.
With technological advances and evolving workplace operations, it is becoming increasingly common for workers and business owners to have also changed and adapted the way they work today.